Assist company employees with access resets and other access-related issues.Assist with 1st and 2nd-level IT support calls and escalate when necessary.Receive and answer all Information Technology-related calls for the Enterprise.They will provide on-site administration for software users in a variety of work environments, including, but not limited to, professional offices, workgroups, or departments, and share services information services. Coordinate with the IT Management for tasks that arise for day-to-day operations of various computer systems and hardware. Track all issues and calls through an issue/call tracking software system and conduct follow-ups whenever required. Answer Information Technology-related calls for the Enterprise.
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